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DR
Wireless Terms and Conditions.
Satisfaction and Privacy Guarantee
Drwireless.com is 100% committed to keeping you, our customer,
satisfied. If, for any reason, you are not 100% satisfied
with your purchase, we will gladly issue a Return Authorization
for exchange or credit, when requested within 15 days of shipping
date.
Exceptions and exclusions apply, please read the returns and
warranty information below.
When shopping on our web site, your privacy is 100% protected.
Our state of the art server employs the latest SSL (Secure
Socket Layer) encryption technology. Your personal information
is encrypted so no one will be able to read it over the Internet.
Our site is also protected by the highest industry-standard
firewalls, and other cutting edge security products, to ensure
your privacy.
Payment methods
PayPal:
Very easy and safe method of paying for your orders. There
you may use Visa, Master Card, American Express, Discover
Card and Debit cards, as well as e-checks. We ship to PayPal
confirmed USA or CANADIAN addresses only. We will email you
all the instructions necessary to make the payment through
PayPal.
Credit Cards:
We accept Visa, MasterCard and American Express issued by
a US bank, and we ship to a verifiable US billing address
only. Orders to Puerto Rico, Guam and US Virgin Islands who
wish to pay by CC, may only do so via PayPal with a confirmed
address. If the address to which your order is being shipped
differs from your credit card billing address, please use
the customer service toll-free number on your credit card
to request an "alternate shipping address". This
will expedite your order more quickly. We do reserve the right
to refuse shipping to any alternate address at our discretion.
Shipping to your billing address ensures the fastest processing
of your order.
Note: we do not ship to an alternate address that is in a
different state than the billing address.
Cashier's Checks/Money Orders:
We accept Money Orders and Cashiers' Checks issued by a US
bank and in US currency. We also accept postal Money Orders.
We will email you all the instructions necessary to make the
Cashier's Checks/Money Orders payment.
Note: Credit Union checks that don't specifically say 'Cashier
Check' are considered regular company checks, and will be
treated the same as Personal Checks.
Personal Checks:
We accept personal checks issued by a US banks. Shipments
will be held for 10 business days from date of deposit for
clearance. We will email you all the instructions necessary
to make the check payment.
Wire transfers:
Wire transfers must be in US funds. We will email you all
the instructions necessary to make the transfer.
International Orders:
International orders must be paid with US funds. You may choose
Money Order or Cashier's Check. You can also choose Wire Transfer,
where all fees should be paid on the buyer's side. No international
PayPal (with the exception of Canadian buyers who have a confirmed
PayPal address) or credit cards. All International shipments
are sent with FULL insurance and are declared at full value.
For Additional info, please contact our Sales dept.
Email: orders@drwireless.com
Orders
Order Acceptance Policy:
Your receipt of an electronic or other form of order confirmation
does not signify our acceptance of your order, nor does it
constitute confirmation of our offer to sell. We reserve the
right at any time after receipt of your order, to accept or
decline your order for any reason.
Order Cancellation::
If for any reason you wish to cancel an order, please contact
our Customer Service dept. by email at service@drwireless.com.
"Special order" items, may be assessed a cancellation
fee. When an order has already been shipped, our regular return
policy will take effect. Ebay orders may NOT be cancelled,
per Ebay's legal terms and agreements.
Merchandise shipped by trucking company CANNOT be cancelled
or refused once shipped. Returns for refund or exchange are
NOT accepted (we may refuse your return or charge for return
shipping).
Returns and Exchanges
Dr Wireless offers a 15 day return policy for most items sold
on our website provided the following terms are met:
- In the case of any product(s) being returned for any reason,
the returned item(s) must be complete, in original factory
condition and in re-saleable condition, with all packaging
materials, inserts and manuals, blank registration card(s),
intact UPC codes, all accessories and software. When the item
is shipped back to us it MUST be double boxed. Please do not
tape or write anything on the item or its original packaging!
We reserve the right to refuse a return on any product that
does not meet these requirements.
- Please do not return a package until you have obtained RA
#. Any item returned to us without RA# will be refused and
returned to sender. Be sure to properly package your return
(double box) to avoid damage. We DO NOT accept any product
that is returned incomplete or in a less than brand new condition
as described above. Customers are responsible for shipping
and insuring their package, at full value. Shipping must be
with a reputable carrier with an on-line tracking system.
Packages lost, stolen or damaged during a return to us are
the responsibility of the customer.
- Please do not request an RA# for defective merchandise,
if you have not "bench tested" the unit and are
sure the defect is associated with the unit itself. Upon receipt,
our technical staff will attempt to duplicate the defect you
are describing**.
Refunds:
All returns for refund are subject to a minimum 12% restocking
fee.
All refused packages will be subject to a 7% restocking fee.
Shipping and handling charges are NOT refundable.
Please allow up to 2 weeks for your refund to be processed.
All refunds will be issued in the same manner that payment
was received.
• Credit Card payments will be refunded via direct credit
to the same credit card.
• PayPal payments will be refunded via PayPal to the
original payee's email account.
• Personal checks, Money Orders and Cashier Check payments
will be issued a refund by company check.
• Wire transfers will be issued a refund by company
check in US$.
-- Shipping and handling charges are NOT refundable --
Holiday return policy:
Our 15 day return policy will be extended for the holiday
season each year. All purchases made from Thanksgiving Day
through Dec. 24th, will have until January 10th of the following
year to return a purchase under our normal return policy procedures.
As part of our original policy, any returns must be in brand
new, resalable condition with no missing parts to be eligible.
For Additional info, please contact our returns Dept. at
service@drwireless.com or by calling (310) 540-6480
Please allow approximately 10 business days for your return
to be processed once it has arrived at the warehouse.
*Currently, we do not offer any warranties for International
orders.
**Merchandise returned as defective, in which the defect cannot
be verified, will be returned to the buyer at his/her expense.
Warranty Information
Manufacturer Warranties:
Products sold by Dr Wireless are packaged with the corresponding
USA manufacturer warranty and service information (except
cell phones). All the products sold on this site are original
and unaltered, and are sold at a substantial discount over
regular retail and manufacturer minimum suggested prices.
The low prices offered on International unlocked phones by
Dr Wireless are in general, not authorized by many manufacturers.
In those situations, where the manufacturer does not authorize
Dr Wireless to sell at the prices advertised on our website,
those manufacturers may decline to honor the warranties that
generally accompany the product being purchased. Dr Wireless
cannot be held responsible for the refusal of a manufacturer
not to cover or honor one of their warranties. In the event
a manufacturer does refuse to honor one of their warranties,
please contact us and we will make every effort to help you
obtain service for your item.
Defective Merchandise:
Due to extensive quality control by the manufacturers, it
is very rare that merchandise is initially defective, also
known as DOA (Dead On Arrival). Any item received defective
may be returned or exchanged within 15 days of ship date.
Certain exclusions apply*
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