Anyone who has ever used an iPhone is using cloud computing and may not even realize it. Whenever you input your apple ID and password, you are accessing your Apple icloud. By default, many applications like photos and documents will be saved "in the cloud". If you have ever upgraded your iPhone, and then entered your apple ID and password into the new device, you are aware of an amazing thing that happens. Your new device downloads everything that was on the old device. All applications, content and even your current screen saver, lock screen and ringtone are pulled down from the cloud and loaded on your new iPhone. The cloud also makes features like "Find My Phone", and remote locking and erasing of a lost device possible.
One of my New Year's Resolutions was that this year, I plan to physically talk to my friends and clients more and rely on impersonal e-mail less. Last year, I had a client looking for a voIP cloud phone system to replace his company's PBX. He was so impressed with my proposed solution that I thought that I should also try implementing it. I don't impress very easy but loved everything about having a Virtual PBX in my office and all of my communications simplified down to one phone number. As my old landline could not do video calls, SMS, or receive faxes, this was a no brainer. Two of my favorite features are Video Calling and being able to share my screen with four users simultaneously. This is great for my webinair tutorials. Did I mention that my office is now any place that has an ethernet port or computer that I can plug my business phone into. This makes moving from one office to another a piece of cake. No more expensive wiring jobs or expensive monthly PBX maintenance contracts. I've found that my office phone system follows me anywhere there is an internet connection which makes life better!
Face the facts! That old expensive analog Private Branch Exchange (PBX) was impressive in it's day but as useful as a typewriter today. You can ride it like it's the Titanic or bail now for today's Digital voIP technology. One of the common objections I get is people seem to think that a voIP system utilizing the internet cannot be as reliable as an analog system. The reality is that cloud voIP is more reliable for several important reasons. First, with a voIP system, your "PBX" is not in your office, it's in the cloud. Even if your office had it's internet connectivity interrupted, you can either take your voIP office phone anywhere there is an ethernet computer port to plug into. You can also set up your cellphone to ring if you don't answer your office line.
In the old days, large companies utilized analog Private Branch Exchange (PBX) Systems to handle all telephone calls. These systems allowed the company to "park" and transfer voice calls to the appropriate extension. They only handled voice calls and you were charged for each call. Imagine being charged for each e-mail you send. Not only are Hosted Voice Solutions far less expensive, they also introduce a host of cool collaborative functionality as you will see below. One of the biggest problems with analog PBX systems was the cost to operate and maintain them. Buying a PBX without also taking a maintenance service contract was not a very smart option. If you think the service contract is costly, try calling a PBX technician for help without a contract.
By purchasing Hosted Exchange Services, you eliminate all of the hardware and service contract expenses. After all, a hosted phone system consists of just three things. A desktop voIP phone, the internet, and a Hosted Provider.
Aside from reducing costs, virtual phone systems are not tied to any particular location. That means you can plug your desktop voIP phone into any ethernet connection and it's business as usual like you were in your actual office.
What's really awesome about Virtual PBX systems is aside from convenience, they create a perception that your business is much larger and more successful than it may actually be. After all, it back in the day, it used to cost a bundle to own a PBX that would route calls to various extensions, play background music, offer operator support, and dial by directory capability. Add video conference calling, the ability to share your computer screen with others, text messaging, and being able to setup everything remotely over the internet and you begin to see why this is a must have for businesses.
Dr Wireless is an authorized RingCentral Business Partner. For a demonstration on how everything works, please visit our RingCentral Page or contact me.
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Joel Saltzman has over twenty years of wireless industry experience. He is currently CEO and Chief Wireless Analyst for Dr Wireless.