For years I tried to convince my clients that the days of buying on-premise servers, equipment maintenance contracts, and IT support were over. Naturally, those company IT Directors responsible for supporting these critical onsite servers did not want to be out of a job and rarely recommended my solutions to their business owner. The reality though is UCAAS technology has made on premise communications equipment as obsolete as fax machines, VCRs and those IT dudes on the payroll.
The Internet has made it possible to have everything your office servers do, done in the cloud. That means there is no reason to go to an office as everything can be performed remotely as if you were in the office. Think about your internet services and cable tv and phone services. If you have a problem, you call your cable company who comes out and fixes it, gratis. Of course, larger businesses employ IT consultants to fast track this stuff.
There are so many wonderful services included in UCAAS that were never previously available. Now doctors have the ability to call a patient from their cellphones and have their office number displayed instead of their cellular niumber. UCAAS providers like RingCentral also include video conferencing services. Businesses have access to other included HIPPA complaint features like group messaging.
UCAAS (Unified Communication As A Solution) technology has made it much easier for many businesses to transition to the Covad-19 "STAY AT HOME" mandate. If you're still using ancient technology, now is a great time to bust a move to the future. Otherwise, the future and your competitors will leave you in the dust.
Joel Saltzman has over twenty years of wireless industry experience. He is currently CEO and Chief Wireless Analyst for Dr Wireless.