After the Santa Clara County Fire Department called them out, Verizon finally came clean and did the right thing. Last week, it was reported that they were throttling the data speeds at 25GB for all of the firefighters rendering their internet connection useless. I'd be pretty upset if my house burned down over what Verizon did.
Last week, Verizon did not even offer essential service for first responders. Their solution was to throttle. When challenged about this, management stated that they treat these cases on an individual basis and the SCC FD should have called customer care and explained the situation. They actually did call in and were told that the Government Unlimited plan they chose, was limited to 25GB of 4G data speeds. They were never offered another solution other than an up-sell to a much more expensive plan that would increase their 4G data allotment.
Well after having this issue added as an addendum to California's fight with the FCC over Net Neutrality, Verizon knew they better fix this problem. Apparently they are going to offer a new "unthrottled" unlimited plan and Essential service for First responders. They have also removed all restrictions and throttling for both the Mendocino Firefighters and those in Hawaii. It's a shame it took a horrific fire to get this stupid policy rectified.
Joel Saltzman has over twenty years of wireless industry experience. He is currently CEO and Chief Wireless Analyst for Dr Wireless.