Over 100 countries were affected over Mother's Day weekend in the largest computer Ransomware attack of all time called "WannaCry". The name is pretty appropriate because if you got the below screen, you felt like crying...
Fortunately, this was limited to PC users and not Mac users. The NSA divulged the hack and Microsoft made it possible by leaving so many of their users unprotected. Microsoft management might say that "you can lead a horse to water but cannot make him drink". That might be true, but abandoning one of their most successful platforms, "XP" and no longer providing security and support for it opened the door wide for the bad guys.
It is crucial to make sure your SmartPhones and Computers are current with all of the local patches. Almost every month, there is an upgrade pushed out. Just today, I received the newest Apple iOS 10.3.2 upgrade.
Dr Wireless has been trained by Microsoft, the FBI, and other Cyber Security authorities on risk management and how to mitigate the threat of cyber security. Schedule a Dr Wireless Security Appointment now and sleep better tonight. For homes, small and medium sized businesses, we do an assessment, make recommendations, and then give a talk to employees explaining what not to do and why. The cost for this service is $200. We will do this locally in Southern California or by computer Webinar, if out of our immediate area. Contact Dr Wireless for details.
Buy a Galaxy S8 and Get One Free Begins May 12
We’re kicking off an incredible Buy One Get One FREE offer for the Samsung Galaxy S8. And with Mother’s day just a few days away, you can get the awesome Galaxy S8 for Mom and treat yourself too!
Starting May 12, for a limited time, when customers purchase a Samsung Galaxy S8 or Galaxy S8+ on EIP and add a line on T-Mobile ONE or Simple Choice Unlimited High Speed Data, they can get a second one for free (after rebate; value amount limited to Galaxy S8). Plus, pair those new Galaxy S8 devices with UNLIMITED talk, text and 4G LTE data for only $100 per month for 2 lines – taxes and fees included!
This is a great opportunity to get these awesome Galaxy S8 devices into the hands of our customers, including those special Moms. Plus, if customers act quickly, they can combine this great offer with the T-Mobile exclusive Free Gear VR (ends May 14) and the national Samsung Entertainment Bundle!
Attention T-Mobile Subscribers on legacy plans...
There will be an update to the TM Regulatory Programs & Telco Recovery Fee beginning June 10. For customers concerned with the change, T-Mobile ONE is a great alternative. Customers that make the switch to T-Mobile ONE with monthly taxes and fees included never have to worry about changes to monthly taxes and fees on their service.
FREE Stand-Up Cover, FREE Netflix for six Months and a FREE 64GB MicroSD Card
Starting May 3, 2017 while supplies last, customers who purchase a qualifying Samsung Galaxy S8 or Galaxy S8+ from May 3 - May 16, 2017, can get 6 months of Netflix, a Clear View standing cover, and a 64GB EVO+ memory for free from Samsung. Customers have until June 30, 2017 to register for this amazing offer! Customers have until June 30, 2017 to redeem the Netflix portion of this bundle. Contact Dr Wireless now!
Also, this is the last chance to get a FREE GOOGLE HOME with Pre-Order of LG's amazing LG G6. Ends May 7th!
If the above offers were not attractive enough, how about 2 Unlimited Lines for $100, including tax and fees?
Contact Dr Wireless to take advantage of any of the above.
We're already hearing about 5G deployments but there is no standardized or defined 5G Platform yet, according to T-Mobile's CEO, John Legere. He claims that AT&T's 5G Evolution launching in 8 cities is nothing but glorified 4G LTE technology. He also states that Verizon's 5G strategy is nothing more than a series of mobile hotspots. Legere states that 5G will run on all of T-Mobile's spectrum especially the 600mHZ spectrum TM just spent $8 billion dollars on. By 2020, he envisions T-Mobile having a working coast to coast 5G network.
Do you still use a Typewriter, Fax Machine or VHS Recorder?
RingCentral and many other Virtual PBX Cloud Phone service providers are doing to traditional phone and on Premise IP phone companies what Amazon did to brick and mortar retail stores. The internet is a game changer. The new sheriff in town is UCaas (Unified Communications as a Service). With UCaaS, there is no longer any need to buy equipment, expensive service contracts, or do any wiring. Everything is hosted in the cloud and done for you. If your company is still using a POTS (Plain Old Telephones System) or Hosted On Premise IP system, it belongs with the other obsolete devices above. It gets even better though. RingCentral is one of only two Virtual Cloud Providers that is certified HIPAA Compliant. To hear the system in action, SIMPLY call my office (310)540-6480.
Do you want the best wireless plan, and know when a better one is announced?
With all of the competition, wireless plans frequently change. The good news is even when a carrier does away with a plan or feature, those who already secured it can keep it, until something better comes along. This is called "Grandfathering" and is practiced by all carriers. The bad news is, none of the carriers ever notify their existing subscribers when they introduce a better deal. If the customer should ask for the new plan though, they can have it. After working 25 years with all of the major carriers, I'm now offering a "Robin Hood" Program where for a $200 Fee, I will personally negotiate the best possible deal from your carrier of choice either as a dealer, or with my clients permission, as them. I will also give two years of wireless plan monitoring. If a better deal is announced, you will be notified and we can take it. If I cannot save my clients more than the $200 fee, I will offer a full refund. So far, I have not only save my clients money but also moved some into better plans with more features. Get more details here.
Nobody would dispute that the Android platform devices were always a head of Apple's in terms of newest features and functionality. At the same time, few would dispute that Apple's iOS is not more stable and secure than it's Android counterpart. That being said, below are some of the many reasons that SmartPhone problems can occur. Before you can address fixing these types of problems, it's helpful to understand why they are happening and how to avoid them in the first place.
SmartPhones are mini computers. They have processors, random access memory, operating systems, multiple radios and many applications. There are numerous reasons a SmartPhone can fail, or act up. I'm going to address the most common causes and the quickest, and least painful fixes.
Often times, new software is developed to overcome "bugs" or issues with previous versions. Sometimes, it is necessary to update software to introduce new features. I have found that Apple can be very vague when rolling out software to correct a previous problem. My experience has taught me that it's never a great idea to do those upgrades just because Apple or Google is telling you to do this. When you support over a million applications, it's virtually impossible to test them all after rolling out new software. That's why both Apple and Google often have to follow up these upgrades with follow up fixes. I usually wait at least a week after an update is pushed out. Then, I google search the update to see whether there are any common issues people are experiencing. If I see reports that there are dozens of folks who lost all their contacts, I'll wait for the fix before upgrading the software. I have also seen application developers quietly remove great previously included features.
Sometimes, applications don't want to open up correctly or perform properly. This is often caused after doing software upgrades. There are lots of fixes for this and I will explain the best way to deal with this below.
When you think about it, SmartPhones are pretty reliable considering what's going on inside them. Remember, your device has a cellular radio for voice, text and data. It also has a GPS Radio, a Wifi Radio, and a BlueTooth radio. Unlike old office computers, your Smartphone radios are not just operating from the same location. They are moving. This causes quite a few problems in itself. Cellular phones operate by handing off calls tower-to-tower as you move around. Like in a football game, sometimes the quarterback fumbles the handoff. When this happens, your call gets stuck on the site you are moving away from and does not switch to a closer site. The result is a dropped call. We call that camping. It means that your phone is locked on a site that is out of your range. Another problem can be trying to make a BlueTooth connection. When BlueTooth radios get out of sync, it's impossible to pair them. Fortunately there is also an easy fix for that stuff which I address below.
Manufacturer Default Settings
Sometimes the manufacturers choose to set up their Smartphones in curious ways. In the case of Apple, wifi dialing is turned off as an option and must be turned on to use. Simply go under settings>Phone>Wifi dialing and turn it on.
This is an example of a useful feature being disabled. Apple also introduced a cellular assist feature that is turned on by default. If you have a "limited" data plan, this feature could cause major problems. That's because the default setting on iPhones is on. Should you be using wifi in an area that cellular is stronger, your iPhone will automatically "switch" to it's cellular network and use the data on your plan. If you don't have Unlimited data, turn this off.
The Simple Fixes for Above Problems
Obviously, doing a master reset will correct nearly any problem. The problem with doing these is you must make sure your device is properly backed up either locally, or in the cloud. Even if it is and all goes right, this process can take a lot of valuable time, especially if you have thousands of contacts. Doing a Master Reset is usually overkill and should only be done as a last resort. If your device experiences problems, here is the least invasive way to fix them...
The AirPlane Mode Trick
This one may be the best kept secret out there and guaranteed to immediately fix almost any type of radio issue. With iPhones, you can swipe up from the bottom of screen to open the quick settings menu. Here you will see Airplane mode on the left. Simply place your device in Airplane mode for about 20 seconds. The turn off Airplane mode. By turning on this feature, you immediately disconnect all of your device radios. When turning off Airplane mode, your device will establish a fresh connection (cellular, GPS, Wifi and BlueTooth). This solves radio issues.
Turn Your Device Off and On
Like above, this will disconnect the radios and is the most common solution most people use when dealing with a radio issue. I prefer using the Airplane Mode trick as it seems like you could almost have a birthday in the time it takes for a device to turn off, and then wake up again fully.
Another technique which should certainly be used before a "Hard" Reset. This action closes applications and clears any data in RAM (random access memory). Unsaved data in current use may be lost, but data stored on the hard drive, applications and settings are not affected. In the case of iPhones, holding down the HOME (SIRI) button and Power button simultaneously will fix corrupt applications, frozen screen issues and the like. Most Androids can be softly reset by turning the device off. If it will not respond, try holding the power down for about 10 seconds.
Many people have a problem with just one Application and end up causing themselves a big headache by doing a Master Reset. If you try Airplane mode, turning the device off and then on, and/or a soft reset, there is one more thing to try before doing the Hard or Master Reset. Simply delete the problem Application and then re-install it. In the case of Apple devices. Hold down the problem AP and when it starts to move like you've had one to many cocktails, simply hit the "X" to delete. Then re-install it.
When all else fails, this is the best solution. The problem with doing a hard reset is this will delete all content on your device. Unless you regularly back up your device (usually automatically with iCLoud), don't do this or you may lose important device content.
Joel "Dr Wireless" Saltzman has twenty five years of cellular wireless industry experience. His company provides IT services and support to small, medium, and enterprise sized businesses. Dr Wireless also specializes in global internet connectivity and virtual cloud business phone systems.
Planning a summer vacation to Mexico or Canada this year? Please visit our Corky Carroll Surf Adventure page for tips and tricks on how to eliminate all long distance and roaming charges when calling back home.
The Samsung S8 and S8+ are the hottest new devices available. Currently, we have the following offers available...
With Verizon, if you trade in a high-end model, you can get as much as $396 credit in the form of a $16.50 credit x 24 months. As the normal price of this device would be $31.50 x 24, this ends up being only $15 x 24 since Verizon places and offsetting credit of $16.50 per month x 24. The requirement is you must go on an unlimited plan. The have a second deal offering a $296 credit which makes the cost end up being only $20 per month x 24. Contact me to find out if your trade-in device is eligible. For those not keen on the latest and greatest, consider last year's Samsung S7. While T-Mobile still sells it for $576, Verizon has an offer for $49. Ask me for details.
With T-Mobile, Starting April 28, for a limited time, new and existing customers who purchase an eligible Samsung Galaxy S8 or Galaxy S8+ can get a FREE Samsung Gear VR with controller from Samsung. The Samsung Gear VR transforms virtual reality with a new handheld controller that seamlessly responds to organic, human movements in virtual experiences. Every move, from turning and grabbing to pointing and lifting, is naturally connected from physical to virtual, making it more intuitive and spellbinding than ever before. This device itself retails for $129.99. Last time it was offered with the S7, they were selling for $300 on e-bay as they were in short supply. We can only hope history repeats itself.
To take advantage of either of these deals, or any others for that matter, please contact Dr Wireless.
Boy this sure feels like a Deja Vu but will definitely end much worse this time around. A little background first...
In 2013, Thomas Wheeler was given the FCC Chairman position. Wheeler had previously worked as a venture capitalist and lobbyist for the cable and wireless industry, whom the FCC is now responsible for regulating. He was the CEO of The Cellular Telecommunications and Internet Association (CTIA). He was also the former President of the National Cable & Telecommunications Association (NCTA). Ironically, there was far more controversy and public outcry about Wheeler being installed as FCC Chairman than the recent appointment of Ajit Pai, earlier this year. Consumer watchdogs (and myself) wondered how someone who has lobbied so long and hard for the industry could possibly be a fair consumer advocate. Well, Thomas Wheeler turned out to fair, as well as a remarkable consumer advocate. In fact, he surprised the major providers who figured he was in their pocket. Things are going to get much worse and here is why you need to be concerned...
As is the custom, when a new administration comes in, the President usually appoints a new FCC Chairman. Thomas Wheeler resigned his post when it became apparent that Hillary was out and Donald was in. President Trump immediately installed Ajit Pai as his new FCC Chairman. Mr Pai, obviously a Republican, has always sided with the 800lb gorilla internet providers at the public's expense. Every time I see this guy's name, it's because he is trying to rollback many of the good things Thomas Wheeler accomplished for consumers, Net Neutrality being the biggest issue. Well, if I was going to give Ajit Pai an American name, it would probably be "Ben Dover", for obvious reasons.
Several days ago, Ajit Pai submitted a plan to dismantle the tough net neutrality rules the democrats fought for. He apparently doesn't like the fact that these regulations treat broadband internet providers with the same oversight as the phone companies.
For those who are not sure what "Net Neutrality" means, in a nutshell, the providers must offer an unfettered flow of online content like video streaming. It also prohibits the providers from slowing speeds for some video content, or selling faster lanes for delivering content, or discriminating against legal online material. Please make sure you educate your family and friends about this because there will be a vote in about a month. We need to make sure that the politicians know that this is a serious issue that we do not want monkeyed with.
1) Battery Life and Faster Speeds.
The most common complaint I get from iPhone users is that their device's battery seems to be dying quicker. The most common reason for this is they don't realize that they may still have open applications running in the background. Certain "live" social media applications that are always updating content use lots of battery. If you don't need to have these applications running in the background, close them. Dr Wireless advices double clicking your home button every couple of hours. By doing this and then scrolling horizontally, you can see which applications are still running. Simply swipe up to close them.
2) Speak instead of Type.
Obviously, if you're in a noisy environment, this may not always work. You can open applications by asking SIRI. Just say Open Calendar, or Open FaceBook. You can also easily send messages or e-mails by voice too. To get a better idea of everything you can do by voice, simply press the HOME button to engage SIRI and ask "Her", "What Can I do". Once she shows you try each one so you get in the habit.
3) Use FACETIME to make VIDEO Calls to your family and friends.
One of the most overlooked iPhone features is Facetime. Instead of just talking to your family and friends, why not see them real-time too? This can be done two different ways. From your iPhone or iPad, you can launch the Facetime application and video dial directly from your contact list. Alternatively, you can also simply make a call and during the call, press the FaceTime option to covert to video.
4) Use Wifi Dialing domestically to improve reception and internationally to Roam FREE.
In the old days, it was just T-Mobile who offered this feature. Today, all of the carriers do. On your iPhone, go to settings>Phone>Wifi Calling, and turn that on. Wifi dialing uses your IP (internet provider) instead of your wireless carriers network to complete the call. This can be very useful if your wireless carrier does not offer great service in your home or office. The other major benefit is with this feature, you can be called anywhere in the world at no additional cost. You can also be anywhere in the world with wifi and call back to the US for totally FREE too.
5) Use iPhone Applications to Simplify Your Life...
Whenever you park your car at a sporting event, movie theatre, or large parking lot, consider taking a picture so you remember exactly what floor, what section, and the lot number, etc. Next time you are in a dark restaurant, use your iPhone Flashlight to read the menu. Simply slide your finger from the bottom to the top to open the Shortcut Menu settings. Here, you can turn on and off the flashlight, access the calculator, a timer, airplane mode, and more. Airplane mode is a wonderful feature to use to correct connection problems. By turning it on for a moment, and then off, you disconnect the cellular, bluetooth and GPS radios. Turning this back on freshly reconnects them, often correcting problems and is much faster than having to turn the entire device off and then on again.
For more wireless tips, or to schedule a SmartPhone Tutorial, live or via webinar, contact Dr Wireless.
There has never been a better time to buy a Samsung S7 Smartphone and here is why...
1) Samsung has been under the magnifying glass since their Exploding NOTE 7 debacle.
2) The Samsung S7 looks much like the iPhone 8 will look, but is here now, proven & half the cost.
3) The Samsung S7 has been out long enough for all the bugs and kinks to get worked out.
4) The Samsung S8 arrives this week, forcing the carriers to drop the pricing of the S7 "Bigly".
5) Both T-Mobile and Verizon have smoking deals on the Samsung S7
Obviously, I'll be happy to sell you the latest Samsung S8 model which for a limited time, also includes a FREE Virtual Reality Headset and Oculus VR content. That being said, I'm even thinking about grabbing an S7 for backup.
Here are the deals...
Starting on April 21 and for a limited time, customers who purchase a Samsung Galaxy S7 on EIP (zero interest financing) with T-Mobile ONE can get $200 off via prepaid MasterCard! There’s no line limit, and this offer is stackable with TM's other promotions in market now.
The GS7 is a super-powerful smartphone – perfect for business customers who might not need the very latest and greatest, but still want a flagship device experience on America’s fastest and most advanced LTE network. And with $200 back via prepaid Mastercard, we’re bringing the cost of a GS7 down to an unbelievable $376.00.
Verizon subscribers can get the Samsung S7 for only $49 with new activations and upgrades. They also have a great deal on the Samsung Galaxy S8. Get up to a $396 Trade-in credit and a $50 MasterCard debit card when trading in an iPhone 6 or higher, or a number of high-end Android models. The lower end models are eligible for an $276 credit. For those who go large and want the S8+, simply trade in your current model and get as much as $480 credit. Contact Dr Wireless with your model for the exact credit.
Joel Saltzman has over twenty years of wireless industry experience. He is currently CEO and Chief Wireless Analyst for Dr Wireless.