Business owners are now experiencing a similar phenomenon. The Cloud is doing to the traditional phone companies exactly what the internet did to Brick and Mortar retailers. The future is definitely UCaaS (Unified Communications As A Service). We are already experienced with the "As A Service" model. Anyone who has internet services and/or cable TV knows how this works. If there is a problem, you call the company to fix it. They troubleshoot the problem and replace the modem, rewire or do whatever is necessary. It's not your problem, it's theirs. Face it, would you rather buy an expensive Private Branch Exchange on Premises system that requires wiring, regular maintenance, service contracts and IT experts? I prefer picking up the phone and letting someone else fix it for FREE.
Some of the biggest names in on Premises Business Phone systems have filed for Bankruptcy (Avaya), or just left the business, period. In Avaya's case, they actually owned 22% of the Business PBX market in 2010, but only 17% in 2015. They began migrating to on Premise IP voIP but this was a little to little, and too late. The Cloud offers lower costs, robust collaboration features, and greater scalability.
Two other very important issues that are often overlooked - Disaster Preparedness and Moving Your Business
One of the first questions I usually get when pitching the virtual cloud PBX concept is, "We tried voIP years ago and can't afford to miss calls when our internet goes down". The whole benefit of having a cloud system is you don't have to worry about terrestrial issues. Even when your internet is down, your answering service is working in the Cloud. We set up our clients so if their internet goes down, they can receive all inbound calls on their SmartPhones or DeskTop SoftPhone on their laptops. Alternatively, you can even take your desktop voIP phone anywhere else there is an internet connection and plug in and make calls like you were in the office.
That's why moving your business with a Virtual Cloud system is as easy as unplugging your voIP desk phone and plugging it into an internet connection at the new location. With an on premise solutions, you need to call the local exchange carrier to make appointments, and/or do major rewiring.
Good, Better and Best...