Healthcare organizations are under intense pressure to deliver the highest quality patient care while complying with state and federal regulations and reducing clinical operation costs. As a result, they require a communications solution that enables better staff collaboration and response times—all while offering security and cost efficiency. This also means delivering communications across channels that patients and providers use today—including voice, email, SMS text, and the web.
The RingCentral Office cloud phone system enhances interaction with colleagues and patients and improves care coordination across the entire organization. Unlike traditional PBX phone systems, it enables staff working on mobile devices in different locations to use the same powerful phone system. It also provides the flexibility to adapt to staffing changes and growth by providing the ability to easily support new locations, add new phone service, and make moves/adds/changes almost instantly.
Key benefits of RingCentral Office for healthcare organizations
Security and HIPAA compliance
From day-to-day business operations to interactions with patients and insurers, healthcare organizations must ensure that their communications support their HIPAA requirements. RingCentral offers a highly secure infrastructure and comprehensive solution that allows HIPAA-regulated customers to use the RingCentral service without impacting their HIPAA compliance.
Many healthcare professionals want to communicate and share information quickly, securely, and easily. For example, general practitioners must collaborate, often urgently, with specialists. With primary care and specialty physicians practicing in multiple locations, moving between hospitals, offices, and clinics, doctor/ nurse collaboration is increasingly important as doctors, time and attention is divided across more patients and facilities.
The RingCentral platform allows staff to join conference calls and collaborate at a moment’s notice. RingCentral Meetings with HD videoconferencing makes it possible to connect face-to-face online with anyone—doctor to specialist, doctor to patient, and doctor to nurse—for real-time information sharing and consultation. For example, physicians can interact face-to-face with colleagues from their home or office, sharing charts and medical images such as x-rays or pathology slides. And with the growing importance of mobility in clinical settings including home care, healthcare organizations appreciate the way the RingCentral mobile app supports collaboration on mobile devices.
SMS text messaging and notifications keeps doctors, nurses, staff, and patients informed and updated. The shortened response times provided by SMS texting allows providers to instantly consult with colleagues or fulfill requests. RingCentral provides the industry’s first business SMS capability for texting seamlessly across smartphones and tablets. Providers can text colleagues in a clinic or patients using a business number. Recipients can reply via RingCentral Business SMS or their native SMS. With patients increasingly using mobile devices, SMS texting provides an effective way to send appointment reminders and request confirmations. A study found that 81% of mobile phone users text, and Americans under 55 text far more often than they call. People under 30, the patients who are often the hardest for physicians and hospitals to reach, text more often than they
RingCentral Office can send voicemail messages and faxes as attachments to email notifications. This feature allows busy healthcare providers to “read” voicemails and act immediately on urgent messages and respond via SMS or email if necessary.
One business number
RingCentral Office provides a single business number for voice, SMS text, and fax. The mobile app allows physicians to protect the privacy of their personal smartphone number by returning urgent patient calls from a smartphone or tablet using a business number. Text messages and online faxes will also show recipients the same business number.
Paging: Overhead paging, desk phone–to–desk phone intercom, and SMS
RingCentral paging enables staff to quickly notify colleagues in any location—even across multiple clinics, offices, hospital floors, or wards—in real time—over phones, overhead announcements, or SMS broadcast texts. Users can make one-way announcements from a desk or mobile phone with no complicated installation or configuration required. Anyone without technical expertise can easily create, add, or modify paging groups anywhere from any device.
To set up a demonstration of this system, contact Joel on his RingCentral system @ (310)540-6480.